If you believe there is an issue with your BonART™ product and you are located in the United States, please fill out the Repair Submission Form located here. You will need a picture of the item’s serial number (or lot number) . A return authorization (RA) number will be generated and provided for you.

Special Note: If you have an ARTeotomy™ OP-1 (formerly known as PiezoART OP-1) and would like to send the unit in for evaluation and repairs, you may do so at the same link. Magpie Tech Corp. is the sole, licensed service center for the ARTeotomy OP-1 and PiezoART OP-1.

Magpie Tech Corp. assumes no liability for any damage or degradation caused by non-licensed repairs, modifications or tampering.

Note:

• Please provide ample padding, protection, and a durable shipping box when shipping your product for evaluation. If the product is able to move around, slip or rattle inside of the shipping box, it is too loose and will get damaged during transit. The product needs to be able to withstand being dropped by the courier. Magpie photographs all damaged packages prior to opening, and will document the quality of the packaging for claims purposes.
• Magpie Tech Corp. regrettably will not be able to provide free return shipping or a “call tag”. You may use whichever carrier you prefer to submit your product for evaluation. We strongly recommend adding tracking and full insurance to the package in case the product is damaged and/or lost during transit.
• Please keep a copy of the tracking number for your own reference. As the receiver, Magpie Tech Corp. is not responsible or liable if the package becomes lost during transit. In the event your packages become lost during transit, please reach out to your carrier for claims and compensation.
• If you believe your product is eligible for coverage under the limited warranty against defects, please include your purchase receipt and/or all available purchase documentation. Magpie will evaluate the coverage eligibility once we receive the item. If you’d like to read more about our limited warranty against defects, please click here. Magpie Tech Corp. reserves the right to decline warranty claims if the date, serial number, or lot numbers of your product do not match each other and/or the documentation. The limited warranty never applies to instances of damage, tampering, or misuse.
• Inspection fees, shipping charges, and any applicable tax applies to all repairs that are not covered by the limited warranty against defects.
• You are under no obligation to repair a submitted product, and may refuse the repair estimate after evaluation is completed. If you choose to decline a repair estimate, any and all items will be disposed of. You may request to have the items sent back as-is, unrepaired, please note inspection fee and return shipping charges of the as-is, unrepaired product will be covered by you.
• Please allow 3-5 business days after Magpie’s initial receipt of the item (not 3-5 days after shipping) for the repair analysis and estimate. In the meantime, if you have any questions or concerns, please feel free to email repairs@askmagpie.com.